I scream now, 'K? A little back story: I changed bank accounts back in November. I told State Farm of the change, to make sure my insurance premiums came from the new account - gave them a cancelled check, signed the paperwork, the whole nine yards. Fast forward to January. I got a cancellation notice for my insurance, saying it was two months overdue. Huh?! So I called and talked to Carla, who remembered talking to me the first time, and found out the draft hadn't changed to my new account. They'd been trying to take the premiums from the account that I'd already told them was closed. I was a bit perturbed, to put it mildly. She told me she'd talked to someone in operations and made sure the change was made, they'd refund my two overdraft charges, and that things should be back on track. OK, fine.
Today I called State Farm about getting the homeowners' premium added to my monthly bank draft. Imagine my surprise when Carla said the February payment was returned (supposedly after she and I had the whole discussion about the wrong account being drafted and her talking to someone in operations in Dallas to confirm they had the right account), and my draft was turned off right now, and they have to collect for March to get it set back up. WHAT THE...?!?!?! I'm sure my blood pressure went through the roof at that point. Supposedly whatever was returned was returned on Feb. 20. That's around the time I got my tax refund and got paid, so I KNOW there was money in the account. Also, I've never gotten an overdraft notice, which would have happened well before now if something were returned (and a whole host of other things would have been returned as well if I were out of money on Feb. 20). I don't know what the hell they're talking about or why anything should have showed up as returned. She couldn't see my whole account number, since the draft is turned off right now, but she'll pull my file so that when I go in to pay on Friday, I can confirm that it's correct. I'd be willing to bet someone keyed in the account number incorrectly, or the routing number, or something. I am so annoyed, I could scream. If it weren't for the fact that State Farm likely does offer the best value on my insurance right now because of the multi-line discount and longevity discount, I would go somewhere else. This is just beyond ridiculous, and if one more thing like this happens, I'll probably eat the cost and go elsewhere.