This sucks.

One of my least favorite things about this job: the complaints. If you screw something up, you get dinged with a complaint. More than 2 a quarter and you're not meeting expectations (which reflects unfavorably on your review). But you're trying to juggle so much, it's almost impossible *not* to get complaints. I understand that if you piss off a client, they're perfectly entitled to call in and bitch about your poor work. But I'm unaccustomed to working in an environment where people are *looking* for screwups and documenting them and pointing them out, and if they don't, their not finding your screwups reflects negatively on *them*. Blech. (Yeah, I got a complaint this morning. Can you tell?!)